At Vend, an AI-powered parking management platform for commercial real estate, we're always looking for ways to make the parking experience smoother—for drivers and operators alike. That’s why we’re excited to announce a new integration with popular reservation platforms like SpotHero and ParkWhiz, designed to make booking and redeeming a parking reservation at Vend-managed locations truly seamless.

No more paper printouts. No more scanning QR codes. Just book, arrive, and go.

Summary

Vend has integrated with third-party reservation platforms like SpotHero and ParkWhiz to enable seamless, ticketless parking at Vend-managed locations. Drivers enter vehicle details during booking, which are securely passed to Vend and used by license plate recognition to automate entry and exit; no QR codes or paper needed. First-time visitors link their vehicle to a phone number at the SmartScreen, while returning visitors are recognized automatically. This delivers a faster experience for drivers and smoother operations for owners, and is live wherever Vend locations collect vehicle information via supported platforms.

A Smarter Way to Reserve Parking

Traditionally, making a reservation through a third-party platform meant a disjointed experience: booking in one app, entering a garage through another system, and scanning QR codes, hoping the two talked to each other. But with our latest integration, we’re eliminating that friction.

Now, when you reserve a spot through a platform like SpotHero, you’ll be prompted to enter your vehicle make, model, and license plate number directly during the booking process. This is supported by our license plate recognition parking process for fast, accurate entry and exit.

What Happens Behind the Scenes

Once you complete your reservation, that vehicle information is automatically passed from the 3rd Party reservation platform into Vend. This secure pass-through enables license plate recognition parking to match vehicles to reservations without paper tickets or barcodes.

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Arrival is a Breeze

When you pull up to a Vend-managed location:

• First-time visitors are prompted to enter a phone number at the SmartScreen. While you do that, Vend's computer vision detects your vehicle and links it to your phone number and reservation. The gate opens.
• Returning visitors don't need to do anything. Vend recognizes your plate automatically and matches it to your reservation.

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A Seamless Exit Too

Leaving is just as easy. As long as you depart within your reserved time window, Vend’s Computer Vision will recognize your vehicle again and open the gate—no extra steps required.

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Why It Matters

For drivers, this integration means a faster, simpler, and more intuitive parking experience. No tickets. No confusion. Just pull in and out like you own the place.

For operators and property owners, it means smoother traffic flow at entry and exit, more accurate reservation data tied to real vehicles, and fewer support calls from guests who can't figure out how to redeem their booking.

Where It’s Available

This integration is now live at all Vend locations that are active on SpotHero, ParkWhiz or other 3rd party reservation systems that collect vehicle information. If you use a 3rd party reservation system at a Vend-managed location and enter your vehicle information, you’ll automatically benefit from this new experience.

With Vend, parking is finally catching up with the expectations of today’s drivers. Simple. Smart. Seamless.

Have questions or want to enable this at your Vend location? [Contact us here].

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FAQs

Question: How does the SpotHero and ParkWhiz integration with Vend work?

Short answer: During booking, you enter your vehicle make, model, and license plate number. That information is securely passed to Vend, where license plate recognition matches your car to your reservation. At the garage, first-time visitors link their vehicle to a phone number at the SmartScreen (for gated locations). Returning visitors are recognized automatically—no tickets or scanning required.

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Question: Do I still need a QR code or paper ticket to enter or exit a Vend-managed garage?

Short answer: No. The experience is ticketless and scan-free. Just book, arrive, and go. As long as you depart within your reserved time window, Vend’s computer vision recognizes your vehicle and opens the gate automatically.

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Question: Which locations support the SpotHero and ParkWhiz integration?

Short answer: It’s live at all Vend-managed locations that are active on SpotHero, ParkWhiz, or other third-party reservation systems that collect vehicle information. If you enter your vehicle details when reserving at one of these locations, you’ll automatically get the seamless experience.

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Question: What if I didn’t provide my vehicle info during booking, or my plate changed? 

Short answer: The seamless, ticketless flow depends on accurate vehicle details in your reservation. Without them, Vend can’t automatically match your car to your booking. Update your reservation with the correct vehicle info and follow any on-screen instructions at the location if needed.

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Question: I’m an owner/operator. What’s the benefit and how do I enable this? 

Short answer: Operators get smoother traffic flow, more accurate reservation data, and fewer access-related support issues. Owners get to drive more transient revenue by leveraging the exposure of the 3rd party reservation system. To enable it at your Vend location, contact the Vend team at https://www.vendpark.io/contact.

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