Your cell phone number ensures a seamless parking experience, allowing the system to recognize your license plate and automatically open the gate for future visits. Your phone number will only be used for transactional updates related to your parking sessions.

If you choose not to provide your phone number, enter your choice of a 4-digit numeric code at the kiosk after selecting “PIN Code” upon entry and exit, and pay any applicable parking fees directly at the kiosk using a credit or debit card.

The system’s cameras captures your vehicle's license plate, and, after entering your number at the kiosk, links the parking session to your cell phone number. Upon subsequent visits, the gate will automatically lift when your plate is recognized and charge the saved card on file.

Upon your first visit, enter your cell phone number at the kiosk to register your vehicle. You will receive a text message to set up your Vend account.

Vend accepts all major credit and debit cards. Cash isn't accepted. You can save a card in the Vend Park app at app.vendpark.io (go to Account › Payments), pay at the exit kiosk, or scan the QR code posted at the lot (where available).

Your card information is securely stored for payment convenience. Vend employs robust security measures to protect your data.

Pay whichever way suits you:

• At the exit kiosk. Follow the on-screen instructions.
• Save a card in the app. Open app.vendpark.io, go to Account › Payments and tap Add payment. Once a card is saved, we charge it automatically when you drive out, and the gate opens.
• From the text we send you. When you park, we text you a link to your session. Open it to pay or add a card.
• Scan the QR code at the lot (where available) to open your session and pay.

Prefer not to be charged automatically? Turn off "Automatically charge me next time" in Account › Profile.

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Open app.vendpark.io and sign in with your phone number. Your most recent parks are on the Home screen. Tap See all, or go to Account › History, for the full list. Tap any park to see its receipt, including the date, time, length of stay and what you paid.

To get a copy by email, open the receipt and tap Email receipt.

After you pay for a visit, we also text you a link to your receipt.

If you entered with a PIN code instead of your phone number, contact us for your receipt at support@vendpark.io or 1-888-965-3793.

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Cash isn't accepted. Only credit and debit cards are accepted at this time. You can save a card in the app at app.vendpark.io (Account › Payments), pay at the exit kiosk, or scan the QR code posted at the lot (where available).

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You can share a car with family or friends: open the car in Account › Vehicles and add a driver using their phone number. Each driver uses their own account and pays with their own payment method.

A parking session belongs to one driver. If a shared car parks without the driver being identified, the park shows up under Shared parks to claim. You'll find it at the top of the Home screen while there's a park to claim, and in Account › Vehicles. Whoever drove taps Claim to put that parking in their name and pay for it with their own payment method. If nobody claims it, the car's owner is charged when the car leaves. Tap the info button next to "Shared parks to claim" to see how shared parks work.

Go to app.vendpark.io and enter your phone number. We'll text you a code to sign in, with no password to remember. The links we text you about your parking also open the app.

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When you park in a rental or borrowed car, open your session from the text we send you, or from the Home screen. When we ask whose car it is, choose Rental or borrowed and pick the date you'll be done with it. The car is linked to you only until then, so there's nothing to remove afterwards. You'll see it in Account › Vehicles under "Rental or borrowed" until that date.

Need help? Contact us at support@vendpark.io or 1-888-965-3793.

Yes, your data is secure. Vend Park uses encryption, secure servers, and continuous monitoring to protect your information. We store data to manage your account, support reservations, improve our services, and meet legal requirements. We only keep what is necessary to provide you with the best experience. For more details, please review our Terms & Conditions and Privacy Policy.

Go to Account › Vehicles in the app at app.vendpark.io. To fix a plate, open the vehicle and remove it, then tap Add vehicle and enter the correct plate and state.

If the wrong car is on a parking session right now, see "I entered the wrong license plate number" below. You can also contact us at support@vendpark.io or 1-888-965-3793.

Go to Account › Profile in the app at app.vendpark.io.

• Email or name: edit it and tap Save changes.
• Phone number: tap Change under Phone number. We'll text a code to your new number to confirm it. Your phone number is how you sign in, so use the new number next time.

You can also contact us at support@vendpark.io or 1-888-965-3793.

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In the app at app.vendpark.io, go to Account › Vehicles and tap Add vehicle. Enter the license plate and state, then tap Add vehicle again to save. For a rental or borrowed car, see the rental question above.

Need help? Contact us at support@vendpark.io or 1-888-965-3793.

Where a garage offers monthly parking online, you can sign up in the app: go to Account › Passes, tap Get a pass, then Browse monthly parking to see what's available. If your company or building gave you an access code, tap Enter access code instead.

Already have a monthly pass? It's in Account › Passes, where you can also manage your billing.

If your business already pays for parking at one of our locations, ask your company administrator to add you. If your location is switching to Vend, we'll work with your property managers and company admins to move your monthly parking over. For anything else, contact us at support@vendpark.io or 1-888-965-3793.

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When you enter your license plate while booking, we usually match your reservation to your car automatically. If we don't, link it before you leave:

1. Open your session from the text we send you, or from the Home screen at app.vendpark.io.
2. Under "Applied to this visit", tap Reservation (or "Reservation or validation").
3. Type or paste the confirmation code from your SpotHero or ParkWhiz email or app. You can also upload a screenshot or scan a printed code.

Once it's linked, you won't pay again for the time your reservation covers.

If you need help, contact us at support@vendpark.io or 1-888-965-3793 before you exit.

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It depends on the business that's validating you:

• At the business: open your session from the text we send you, or from the Home screen, and tap Validate parking. Then tap Scan validation QR and scan the code the business shows you.
• With a link from the business: open the link and follow the steps. Validations waiting for you are listed in Account › Validations under "Ready to use".
• At the front desk: some businesses validate you from their own screen, so there's nothing for you to do.

If you need help, contact us at support@vendpark.io or 1-888-965-3793 before you exit.

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Tap Help at the top of any screen to email us, call us (24/7), or open these FAQs. When you're not parked, the same options are on the Home screen under Get help.

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Contact Vend support right away from the kiosk, or call 1-888-965-3793. You can also tap Help in the app to call or email us.

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If you encounter difficulties entering, please contact our support team at support@vendpark.io or +1 (888) 965-3793. Our support reps can remotely trigger the gate to open for you.

Yes. Open your session from the text we send you, or sign in at app.vendpark.io with your phone number and open it from the Home screen. Tap Your vehicle, then pick the right car from your saved vehicles, or choose Another car to add it. If we ask whose car it is and the plate shown is wrong, choose Plate was read wrong to correct it.

If you accidentally started two parking sessions, please contact our support team immediately at support@vendpark.io or  +1 (888) 965-3793 to cancel the duplicate parking session.

Most Vend Park locations provide designated accessible parking spaces. Availability may vary by location, and a valid handicap placard or license plate must be displayed where required.

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