Your parking facility managed for you, start to finish
From hardware installation to daily operations to late-night support calls, Vend's team handles it. Your property team gets a performing parking asset without managing the people, equipment, or vendors behind it. Vend pairs its technology with hands-on service from parking professionals who know what it takes to run the operation.
New parking facilities go live in weeks, not months
Vend's onboarding team handles hardware installation, system configuration, tenant onboarding, and staff training. Most properties are fully operational within a few weeks of signing.
Data collection starts before installation, so the system is configured around your tenant mix, access rules, and pricing structure from day one. Whether you manage one facility or locations across a city, Vend helps build the transition around your property, team, and timeline.
Staffing is driven by data, not a contract
Traditional operators staff based on fixed contracts. More people means more billable hours, whether the facility needs them or not.
Vend's platform monitors traffic, incidents, and equipment status in real time. Staffing decisions are based on what the data says your facility actually needs. Attendants are deployed when and where they add value, not as a default line item.
Problems get caught and fixed fast
Equipment alerts
When a gate, kiosk, or camera needs attention, a maintenance ticket is created and routed automatically. No one has to notice it first.
Incident documentation
Every alert, response, and resolution is logged automatically. Your team can review history from the dashboard anytime.
Driver support with full context
When a driver calls, the support team sees their session, vehicle, payment status, and location. Issues are resolved on the first call.
“The seamless, intuitive, and ticketless parking experience has made our lives so much easier. We've received countless positive feedback about how hassle-free and efficient parking has become. Additionally, there was no CAPEX to implement Vend and we've seen a major increase in NOI!”
Dave Tran
General Manager, Lincoln Property Company (Ballston Exchange)
Everything parking, handled
Vend integrates with the platforms your team already uses, so parking isn't an island in your property management stack. These parking solutions help each client stay focused on the property while Vend takes care of the parking operation.
Installation and onboarding
Hardware deployment, system configuration, tenant setup, and on-site support for go-live.
Daily facility management
Monitoring, access management, and revenue oversight running on the platform.
Maintenance and repairs
Equipment upkeep, cleaning coordination, and hardware replacement.
Vendor coordination
Third-party teams for cleaning, security, and specialized services managed and held accountable.
Valet
Digital valet tools for luxury retail, hospitality, and high-end mixed-use properties.
Demand generation
Local marketing campaigns and partnerships to boost occupancy and transient revenue.
“We are all very happy with the technology. It looks great, performs well and is much easier to navigate. I encourage Vend at our other buildings. I was very impressed with Vend coming to the building in person. It really gave the tenants peace and confidence in us and the product."
Alexandra Avanesian
Lincoln Property Company
24/7 live support for drivers and property teams
Real people available around the clock. Vend's support specialists have direct access to the platform, so they can open a gate remotely, process a refund, or troubleshoot an equipment issue without dispatching anyone.
Drivers reach support from the kiosk, by phone, or through the web app. Property teams reach the same team through the dashboard or a direct line. That level of care helps protect the customer experience, whether someone is making a daily visit, attending an event, or arriving as a hotel guest.
What your property keeps and what Vend takes over
Your team stays in control of the property. Vend takes over everything parking.
Vend handles
Installation
Daily operations
Staffing
Maintenance
Billing
Enforcement
Driver support
Vendor management
Your team keeps
Property management
Tenant relationships
Building security
Strategic decisions
The dashboard gives your team full visibility into the parking operation without the responsibility of running it.
in CAPEX savings
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Vend Provides a Premium Parking Experience at the Key Bank Building
The Key Bank Building, one of the original and most well-respected high-rise buildings on the east side of Bellevue, Washington, is situated in an area of major development and is undergoing its own redevelopment. The property, owned by FANA Key LLC, part of the FANA Group of Companies, hosts a variety of high-profile tenants, ranging from financial services to tech firms. FANA's commitment to providing an exceptional experience extends throughout the property, including its parking operations, which are crucial for tenant and guest satisfaction.
Frequently asked questions
What is included in Vend’s parking management services?
Vend’s parking management services include installation, operations, staffing, maintenance, billing, enforcement, driver support, vendor coordination, and reporting. Your property team stays in control of the property while Vend takes over the parking operation.
Is Vend a parking management company or a technology company?
Vend is both. Vend is a parking management company that builds the technology and runs the operation. That means property owners get the platform, the service, and the parking professionals needed to manage parking day to day.
Can Vend support hotels, hospitality properties, and events?
Yes. Vend supports office, mixed-use, hotel, hospitality, retail, residential, and event-driven properties. The system can support guest parking, valet, access control, validations, and 24/7 support for drivers and property teams.
How does Vend help improve the customer and guest experience?
Vend gives drivers and guests a simpler parking experience with vehicle recognition, digital payments, clear support paths, and live help when something goes wrong. The result is less friction for the customer and fewer parking issues for the property team.
What impact can managed parking services have on a property?
Managed parking services can reduce operating costs, improve revenue capture, and give teams better visibility into performance. Vend helps property teams focus on the building while parking is handled by a team that can monitor, respond, and care for the operation.
See how Vend would operate your facility
We'll walk through how the operations model works at your property type, what the transition looks like, and how long it takes to go live. Discover the impact managed parking can have on your property, guest experience, and operating image.
