Frequently Asked Questions for Drivers
Don’t see an answer to your question? Please contact our support team at support@vendpark.io or +1 (888) 965-3793
Your license plate will be read by license plate reading technology or you can enter your phone number on the digital screen.
In the web app, you can amend your car details.
If you have an existing monthly parking account and your location is switching to Vend, your monthly account will automatically be set up for you in the system. If you are looking to sign up for a new monthly parking account or update your monthly account information, please contact your property manager.
You can pay for your parking session by choosing one of these convenient options:
- Pay at the exit using SmartSign, where on-screen instructions will guide you
- Access the Vend Park web app at app.vendpark.io and go to the "Payment" section to add your payment method. Once added, the system will automatically detect your license plate at the exit and open the gate
- Use the link sent via SMS to access the web app at app.vendpark.io and add your payment method
There are two options for adding your reservation to your session:
1. Scan the QR Code: Simply scan the QR code from your SpotHero or ParkWhiz reservation at the exit kiosk.
2. Upload the QR Code: Visit https://app.vendpark.io and navigate to the "Active Parks" section, which displays your current parking sessions. Go to "Link Reservation" and follow the on-screen instructions to upload the QR code from your SpotHero or ParkWhiz reservation.
By scanning or uploading your reservation, you can exit the parking facility without the need to pay again.
You can add a new vehicle to your profile by navigating to the "Vehicles" section in the web app. Look for the "Add Vehicle" button and click on it. You'll be prompted to enter the necessary information, including the vehicle's license plate number and state. After providing the required details, save the changes. Your new vehicle will now be added to your profile for convenient access.
Go to the "Past Parks" section in the web app. You will find a list of your previous parking sessions. Click on a specific session to access detailed information, including the date, time, and duration of the parking session.
Yes, you can easily correct the registered license plate number for your parking session. Login to your account at https://app.vendpark.io using your credentials, navigate to the "Vehicle Details" section, and edit the license plate number to the correct one. Once updated, the correct license plate will be associated with your parking session.
You can update your phone number for future parking sessions by logging into the web app at https://app.vendpark.io and editing your profile settings.
If you accidentally started two parking sessions, please contact our support team immediately at support@vendpark.io or +1 (888) 965-3793 to cancel the duplicate parking session.
After starting your parking session, you will receive an SMS with the web app link. Access the web app and log in to your account. Navigate to the "Validation" section, where you will find an option to apply a discount or validation code. Simply scan the QR code provided in your SMS, and the discount or validation will be automatically applied to your current parking session.
If you encounter difficulties entering, please contact our support team at support@vendpark.io or +1 (888) 965-3793. Our support reps can remotely trigger the gate to open for you.
There are two convenient methods to access your parking receipt:
Via SMS Link:
After completing your parking session, you will receive an SMS containing a link to your parking receipt. Click on the link in the SMS to access your receipt via the web app at https://app.vendpark.io.
Without SMS:
If you didn't receive an SMS or need your receipt for another reason, you can access it directly by visiting https://app.vendpark.io using your web browser.
