Driver Support & FAQs

Question 1

Why do I need to provide my cell phone number?

Accepted Answer

Your cell phone number ensures a seamless parking experience, allowing the system to recognize your license plate and automatically open the gate for future visits. Your phone number will only be used for transactional updates related to your parking sessions.

Question 2

What if I do not want to provide my cell phone number?

Accepted Answer

If you choose not to provide your phone number, enter your choice of a 4-digit numeric code at the kiosk after selecting "PIN Code" upon entry and exit, and pay any applicable parking fees directly at the kiosk using a credit or debit card.

Question 3

How does license plate recognition work?

Accepted Answer

The system's cameras captures your vehicle's license plate, and, after entering your number at the kiosk, links the parking session to your cell phone number. Upon subsequent visits, the gate will automatically lift when your plate is recognized and charge the saved card on file.

Question 4

How do I enter the garage for the first time?

Accepted Answer

Upon your first visit, enter your cell phone number at the kiosk to register your vehicle. You will receive a text message to set up your Vend account.

Question 5

What type of cards do you accept?

Accepted Answer

Vend accepts all major credit and debit cards. Cash payments are not accepted. You can upload your payment information via app.vendpark.io, pay at the exit kiosk, or scan the parking lot QR code (where available).

Question 6

Is my credit card information secure, and why is it stored?

Accepted Answer

Your card information is securely stored for payment convenience. Vend employs robust security measures to protect your data.

Question 7

Can I pay cash for parking?

Accepted Answer

Cash payments are not accepted; only credit and debit cards are acceptable forms of payment at this time. You can upload your payment information via app.vendpark.io, pay at the exit kiosk, or scan the parking lot QR code (where available).

Question 8

What should I do if I'm driving a rental car or have temporary plates?

Accepted Answer

You can always contact Vend customer support at support@vendpark.io or 1-888-965-3793 for assistance, should you need further help.

Question 9

Is my data secure, and why is it stored?

Accepted Answer

Yes, your data is secure. Vend Park uses encryption, secure servers, and continuous monitoring to protect your information. We store data to manage your account, support reservations, improve our services, and meet legal requirements. We only keep what is necessary to provide you with the best experience.

Question 10

How do I update or correct my vehicle information?

Accepted Answer

You can correct or update your vehicle information on your profile by visiting app.vendpark.io, tapping the (☰) on the left, and navigating to the "Vehicles" section in the web app. First, delete the vehicle with the incorrect information. Then, look for the "Add Vehicle" button and click on it. You'll be prompted to enter the necessary information, including the vehicle's license plate number and state. After providing the required details, save the changes. Additionally, you can always contact Vend customer support at support@vendpark.io or 1-888-965-3793 for assistance.

Question 11

How do I update my phone number or email?

Accepted Answer

Update your details via your Vend online profile by visiting app.vendpark.io, tapping the (☰) on the left, and selecting "Edit Profile". You can also contact our customer support team at support@vendpark.io or 1-888-965-3793 for assistance.

Question 12

How do I add a new vehicle to my profile?

Accepted Answer

You can add a new vehicle to your profile by visiting app.vendpark.io, tapping the (☰) on the left and navigating to the "Vehicles" section in the web app. Look for the "Add Vehicle" button and click on it. You'll be prompted to enter the necessary information, including the vehicle's license plate number and state. After providing the required details, save the changes. Your new vehicle will now be added to your profile for convenient access. You can always contact Vend customer support at support@vendpark.io or 1-888-965-3793 for assistance, should you need further help.

Question 13

How do I sign up for monthly parking?

Accepted Answer

For individual or business monthly parking, contact Vend at support@vendpark.io or call 1-888-965-3793. If you have an existing monthly parking account and your location is switching to Vend, we'll work with your property managers and company admins to transition your information to our system. If you are looking to sign up for a new monthly parking account or update your monthly account information, and your business already pays for parking at one of our locations, please contact your company administrator.

Question 14

I prepaid using SpotHero or ParkWhiz, why do I need to pay again at the exit?

Accepted Answer

Our system may not automatically recognize your prepaid reservation at the exit gate. To ensure a seamless exit experience, you'll need to link your SpotHero or ParkWhiz reservation to your parking session within the Vend Park system. If you need any help, please contact our support team at support@vendpark.io or +1 (888) 965-3793 before exiting.

Question 15

I have a discount or validation code. How can I apply it to my parking session?

Accepted Answer

After starting your parking session, you will receive an SMS with the web app link. Access the web app and log in to your account. Navigate to the "Validation" section, where you will find an option to apply a discount or validation code. Simply scan the QR code provided in your SMS, and the discount or validation will be automatically applied to your current parking session. If you need any help, please contact our support team at support@vendpark.io or +1 (888) 965-3793 before exiting.

Question 16

What should I do if I have trouble entering or exiting?

Accepted Answer

Contact Vend customer support immediately at the kiosk or call 1-888-965-3793.

Question 17

I started a parking session but the gate didn't open. What should I do?

Accepted Answer

If you encounter difficulties entering, please contact our support team at support@vendpark.io or +1 (888) 965-3793. Our support reps can remotely trigger the gate to open for you.

Question 18

I accidentally started two parking sessions. What should I do?

Accepted Answer

If you accidentally started two parking sessions, please contact our support team immediately at support@vendpark.io or +1 (888) 965-3793 to cancel the duplicate parking session.

Question 19

Are there designated spaces for handicapped parking?

Accepted Answer

Yes, accessible parking spaces are available at all locations. A valid handicap tag must be displayed.

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